|
|
|
|
|
|
|
|
|
To better serve our customers in Moreno Valley, Mira Loma, and the city of Riverside La
Sierra and Jurupa), Riverside County Department of Public Social Services has opened a Food Stamp/SNAP and Medi-Cal Customer Care Center (CCC).
The CCC operates much like other service centers. If a customer receives Food Stamp/SNAP and/or Medi-Cal benefits, lives in Moreno Valley, Mira Loma or the city of Riverside La Sierra and Jurupa) and has questions about their case or needs to report changes, they call our toll free number, 1-877-905-3777 from 8:00 a.m. to 5:30 p.m. Monday through Thursday. The toll free number also has an automated Integrated Voice Response (IVR) system offering service options and information in both English and Spanish.
It is Riverside County’s goal that the CCC provides higher quality of service. Customers no longer have an assigned worker responsible for their case. When a customer calls the CCC they will be connected quickly to an experienced Eligibility Technician who will:
- answer questions
- take information
- assist customers with their benefits, and
- provide referrals to community services.
Applications for all programs, CalWORKs, Food Stamps/SNAP, General Relief and Medi-Cal will continue to be taken at existing Department of Public Social Service offices throughout Riverside County. Customers can avoid waiting in line by applying for assistance at www.C4yourself.com. Program rules for benefit eligibility will not change. Customers, who receive CalWORKs cash aid benefits, will continue to have a specific case worker.
Riverside County looks forward to helping you through our Customer Care Center.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|